## Free Shipping On orders $75+ ## Free Returns For domestic orders ## In-Store Pick Up 122 W 3rd St. Chico, CA Free shipping on orders $75+ # Returns # Online Purchases: Return Policy We hope you love your purchase, but if you're not satisfied, you can return your online order within **30 days.** **To be eligible for a return your item must be unused and in the same condition that you received it and must include any original packaging.** [Start your return by accessing your account here](https://account.upperparkclothing.com/ "Your Account") * * * ## Refunds - Online Once your return is received we will process your refund. Items must meet the return conditions to be fully refunded. ## Late or missing refunds - Online Refunds may take some time depending on your bank and Shopify. Please wait 3-5 business days before contacting your credit card company or bank. If you need help please contact us at [support@upperparkclothing.com](mailto:support@upperparkclothing.com). ## Exchanges - Online **We do not offer online exchanges**. If you are not happy with your purchase, please return the item and repurchase the correct size or style. ## Return To Our Store - Online Items purchased from online may also be returned to the Upper Park retail store. You can find us at 122 West 3rd Street, Chico CA 95928. ## Returning Wholesale Orders Items purchased wholesale can be returned within 30 days of purchase for a full refund. Please contact support@upperparkclothing.com if you wanting to return your wholesale order. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging with all tags. Upper Park will not cover the shipping fees. If items are lost in mail or for any reason Upper Park does not get receive the returned goods, we will not provide a refund. * * * # In-store Purchases: Return Policy **We only offer refunds on the same day as original purchase. After that, we can offer you an exchange or store credit for your original purchase amount. If 30 days have gone by since your purchase, unfortunately we cannot offer you an exchange or store credit.** To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with the original receipt or proof of purchase. **Unacceptable Conditions For Exchanging:** - **Items sprayed with any fragrance** - **Items with animal hair on them** - **Items showing any signs of use** - **Items showing signs of washing** - **Discontinued items** - **Items on sale** - **Drinkware** ### Refunds (in-store same day purchase only) Once your return is received and inspected, we can give you a refund through our system. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. * * * ## Items on Sale ### Sale Periods Item sold outside of a sales period window cannot be sold at the previous discount. Purchaseed items during these periods qualify for the sale prices. ### Sale Items (if applicable) Only sale items that have the same SKU can be equally exchanged. That is, only exchanges for another size qualify for equal exchanges if the item was originally purchased on sale. If exchanging an item sold on sale for another SKU marked at full price then the item no longer qualifies for the sale and the remaining balance must be paid. ## Items Exempt From Returning and Exchanging Perishable goods such as food, flowers, plants, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. **Additional non-returnable items:** - **Gift cards** - **Downloadable software products** - **Some health and personal care items** - **Items marked as or sold as "Clearance" and/or "Final Sale"** ## Need more help with your returns? Use the form below to contact us and we will be sure to help you as quickly as possible Name Order Number Phone Email Message Send ## Return In Store 122 W 3rd St. Chico, California Mon, Closed Sat, 10am - 5:30pm Sunday, 11am - 4pm [Directions](https://maps.google.com/?daddr=122%20W%203rd%20Street%20Chico%20CA) 122 W 3rd St 122 W 3rd St, Chico, CA 95928, USA [Open in Maps (opens in new tab)](https://maps.google.com/?cid=15376837829956596048&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAMYASAF&hl=en-US&source=embed) [Open in Maps (opens in new tab)](https://maps.google.com/?cid=15376837829956596048&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAMYASAF&hl=en-US&source=embed) Maps 122 W 3rd St, Chico, CA 95928, USA | | | | --- | --- | | `←` | Move left | | `→` | Move right | | `↑` | Move up | | `↓` | Move down | | `+` | Zoom in | | `-` | Zoom out | | `Home` | Jump left by 75% | | `End` | Jump right by 75% | | `Page Up` | Jump up by 75% | | `Page Down` | Jump down by 75% | Keyboard shortcuts Map DataMap data ©2026 Google Map data ©2026 Google 500 m Click to toggle between metric and imperial units [Terms](https://www.google.com/intl/en-US_US/help/terms_maps.html) [Report a map error](https://www.google.com/maps/@39.7295025,-121.8401949,14z/data=!10m1!1e1!12b1?source=apiv3&rapsrc=apiv3 "Report errors in the road map or imagery to Google") Sign Up Exclusive offers, product drops and events. 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